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Privacy policy

When making a reservation of hotel services, the Customer is asked to provide his/her personal data necessary to confirm the reservation and later identify the Customer. Before the start of the stay, the Customer completes (or is entered into the reservation system) a registration form at the hotel reception, in which he is asked to provide data identifying him as a party to the contract for the provision of hotel services. Completing the form with the following fields: name and surname, address and ID document number is mandatory. The customer is also asked to show an ID document with a photo. Customers who want to receive marketing information from Hotel Lenart in the form of e-mail messages can provide their e-mail address by completing the appropriate field in the registration form.

Personal data may also be collected by the Hotel in other situations when it is necessary to achieve a specific purpose in accordance with the law (completing accounting documents, making payments, considering complaints, settling disputes, registering in loyalty programs, contact form).

Personal data are processed for the purposes of identifying the Customer as a party to the contract for the provision of hotel services, for the purposes of performing the contract and pursuing any claims under this contract.

Personal data may also be processed by the Hotel for the purposes of marketing its own services/products. Marketing your own services/products involves, in particular, sending unannounced e-mails or SMS messages to persons whose contact details were made available to the Hotel during: online booking, subscription to the Newsletter, when purchasing a ticket for an event (e.g. concert, cabaret performance, special event), lottery/competition organized by the Hotel or when completing the registration form at the Hotel reception. The customer has the right to object to the use of his or her personal data for this purpose at any time.

Hotel Lenart does not sell or transfer Customers’ personal data to other entities, unless the obligation to provide data results from legal provisions or it is necessary to pursue the Hotel’s claims in the event of a violation of its rights/goods by the Customer.
Personal data is stored only for the period necessary to achieve the purposes arising from the above provisions and legal provisions. The administrator of personal data is the owner of the Lenart Hotel – PPH Ceramika Zesławice Spółka z o.o. with its registered office in Wieliczka at ul. Narutowicza 1. Personal data processing will be carried out to the extent necessary for the implementation of the contract. The administrator will not transfer data to other entities. The customer has the right to access and correct his personal data.

Only persons authorized by the Data Administrator and persons operating the website www.hotellenart.pl have access to personal data provided by Customers and Users of the website. These persons are obliged to keep the data strictly confidential. Hotel Lenart uses organizational and technical measures to protect its customers’ personal data against illegal or accidental change, destruction or loss, as well as against access by unauthorized persons or against their unauthorized dissemination.

Hotel Lenart reserves the right to make changes to the Privacy Policy. For this reason, we encourage you to check its content regularly, especially before making a reservation at the Lenart Hotel.

Privacy Policy


PPH Ceramika Zesławice sp. z o.o. is the operator of Hotel Lenart**** and „Restauracja pod Kominem”, hereinafter referred to as Hotel Lenart, and the privacy and cookie policy contains detailed information on when and why we collect personal data, how we store it and how we use it.

Hotel Lenart**** and „Restauracja pod Kominem” is a trade name owned by PPH Ceramika Zesławice sp. z o.o. street Narutowicza 1; 32-020 Wieliczka. This policy covers the use of personal data of our guests and participants of events organized by Hotel Lenart.


We collect information when you interact with us, including (but not limited to) visiting our websites, registering for emails, purchasing tickets (online or by telephone).

We also use some publicly available information so that we can reach potential customers, we collect and use certain information when you visit our websites or use the free Wi-Fi on our premises.
Detailed information

We collect personal information in several ways described below:

  • When you contact us to book tickets by telephone or e-mail
  • When you book tickets online or in person
  • When you enter a competition operated by us
  • After logging in to use free Wi-Fi in our facility
    When you visit our websites, including filling out forms, purchasing tickets in the online store, applying for a job, posting a comment on the blog. If cookies are enabled in your browser, we may use cookies in these circumstances to collect information about your visit while browsing our website. For more information on this topic, see section 9 below on cookies
  • When you respond to a survey we provide to you
    When you interact with us on social media (for example, „liking” our Facebook pages) depending on your privacy settings on such platforms
  • After filling out online forms such as general contact, reservations, ticketing. These data are sent by e-mail to the appropriate staff of the Lenart Hotel in order to provide appropriate services
  • We may also collect information about you through third parties (as described in more detail below in Section 3)
  • If you contact us in another way: by telephone, e-mail or post


We collect information that is necessary to provide the services you request, to keep you informed about what is happening at our facility, and that is otherwise necessary for us to conduct our business, and to improve services for our guests.

There are circumstances in which you can limit the information you provide to us, but this may impact the quality of the service or information we provide to you.

Detailed information

We may collect and process the following information:

Information obtained directly from you (for example, in person, over the phone, by post or when you interact with us online).

  • Name
  • Last name
  • E-mail address
  • Address
  • Contact telephone number

If necessary, we may also collect:

  • Payment card details (however, please note that we will not keep such information longer than necessary to process the transaction)
  • Delivery address(es) and/or billing address(es)
  • Email settings
  • Details of goods and services purchased by you
  • Information on whether you are a tax payer so that we can issue an invoice
  • Information provided when running a competition or promotion by us or one of our partners
  • Information provided in correspondence when you contact us by post
  • Information you provide by completing surveys, which we use for statistical purposes
  • Direct debit details for current payment arrangements
  • Your MAC address to ensure seamless Wi-Fi service at our property
  • Any specific request or dietary requirement you may have to help us improve your visit
  • We may collect additional information if we think you may be interested in supporting our charities (see section 3 below under „When we want to better understand your potential interest in supporting our charities”)

When you visit any of our websites, we may use cookies and other similar technologies (including Google Analytics) and collect other information from you, as described in Section 10 below.

We may also obtain information from other external sources and combine it with information we already have about you. This will only be done if this information is publicly available or if you allow third parties to share this information. This is described in Section 3 below under the heading „When we want to better understand your potential interest in supporting our charities”.


We use the information we hold about you for a number of purposes, including providing the information you request, providing the service (or goods) you request. Below we describe how and why we use this information and how long we keep it.

Detailed information

We may use your data in the following ways:

Comply with our obligations under our contract with you and otherwise conduct our business


  • processing your payments (although please note that we will not keep your payment details longer than necessary to process the transaction)
  • donating to us during our charity events and correspondence with you regarding the donation
  • contacting you with any important information relating to the purchase of goods or services, including order confirmation, reminders, details of any changes, delays or other information relating to your booking and thanking you for donations
  • contacting you in connection with any cooperation you may enter into with us
    contact you to answer your questions (for example, if you email us with a question)
  • improving our websites and online services
  • fulfilment of reporting obligations

When we have your consent

If we ask for your permission to share your consent in advance, we will use your information to:

  • send e-mails about events or activities organized at our facility, produced by third parties in accordance with your specified preferences. From time to time we may also include selected information about events elsewhere in the footer of emails. We will do our best to make these events interesting for email subscribers.
  • sending emails in connection with a specific event or update about our property.
    we will contact you to ask for your response to surveys or to participate in focus groups and photo sessions;
    share your data with other external partners who will contact you to let you know how they use your data;
  • continue to contact you about opportunities to support our charities financially or in kind (see „When we want to learn more about your potential interest in supporting our charities” below).

When we have a legal obligation to do so

In appropriate circumstances, we will use your data to comply with our legal obligations, which may include:

  • using CCTV recording devices in our premises for monitoring and security
  • detecting and reducing the risk of fraudulent transactions in person or online
  • taking due diligence to detect fraud, money laundering and credit risk and protecting our hotel’s reputation
  • to keep our databases up to date
  • for our financial records, including gift-related purposes
  • such other obligations as are imposed on us from time to time by government authorities
  • removing or updating information we have about you if we become aware that such information is inaccurate.
  • respecting your data rights (as described below in section 5)
  • where applicable health and safety impacts, for example reporting first aid incidents

When it is in our legitimate interests

We will use your data where it is in our legitimate interests to:

  • understand your interests and preferences so that we can provide you with information that is relevant and interesting to you, and to target our marketing materials to be more relevant to you.
  • classify our guests and participants into groups or segments according to attitudes and behaviors, using the information you provide to us (through your interactions with us and our hotel, including when you respond to our surveys). These segments help us:</li >
  • better understand our guests and participants and ensure we send the right information to each group.
  • enable us to adapt and focus our cultural program and services to help us manage and improve them.
  • use pseudonymized data to target ads to users on social media platforms (such as Facebook, Twitter and Instagram) or through third-party ads that may appear on other websites we use. The information shared on these platforms is pseudonymized to protect your personal information.
  • measure and understand how our audiences respond to various marketing activities so we can ensure our activity is well-targeted, relevant and effective
  • enable us to run a test version of our website and customer relationship management system, which we use internally to pilot new features and ensure our online services run smoothly.
  • identify and contact people who are financially able to support our charities (as described below).
  • keep your personal information on our secure system customer relationship management for the above purposes.

When we want to better understand your potential interest in supporting our charities

To better understand people’s involvement and their potential interest in supporting charities. Before contacting these people to support our charities, we may seek publicly available information to help us understand the backgrounds of people who may be able to help us and ensure that we make requests for support to those who may be able and they want to give it.

In such circumstances, we may collect the following information (in addition to that detailed in Section 2 above): the person’s previous interactions with our hotel, job title and place of work, place of business, publicly available information relating to career, interests, place of residence, languages spoken , donations to other organizations. We may also use publicly sourced images to identify people who attend our events.

We use a variety of sources to obtain this information, including newspaper websites, official websites of other companies and charities, housing market websites and others

We believe it is in our legitimate interests to collect and use this information and, when we believe it is appropriate, to contact such individuals. After contacting such people, we will ask for their consent to continue contacting them about opportunities to support our charities and related activities.

If we choose not to contact such individuals, or if they tell us they do not wish to be contacted, we will delete the information collected, retaining only key identifying information that will enable us to ensure we do not contact these individuals in the future.

How long do we store your personal data

We retain your personal data for as long as necessary for the legal purposes listed above.


Hotel Lenart will not share, sell or otherwise make your personal data available to third parties without your express prior consent.

We share your data with third parties who perform services on our behalf (for example, when we use third-party services) in order to comply with our legal obligations (for example, protection against fraud) or to enforce our rights, property or security of Hotel Lenart, our guests or other people.

We may share your personal information with the following organizations:

  • service providers acting on our behalf. For example, this may include payment processing, database services, website hosting services, online providers or services and/or cloud services, printing and postal organizations, marketing agencies and email delivery services
  • Third party data services and analytics platforms that help us segment and understand our audiences (as described above in Section 3 above)

If we have your permission or are otherwise expressly notified in advance, we may share your personal data:

  • named third parties who have ticked the box to allow us to pass on your data to third parties when you purchase goods and services from us
  • Other organizations such as competition organisers, sponsors and event collaborators, which make it clear that such organizations may use your personal information, subject to such third parties’ terms and conditions (and privacy policies). We recommend that you check the data protection notices provided by such third parties and contact your Data Protection Officer (or equivalent) if you have any questions
  • partner venues where you purchased tickets hosted at such venues

Where we are required to do so by law (for example, under money laundering or charity laws, or pursuant to a court order), we may share personal data with the police, other law enforcement or regulatory authorities or a government authority investigating illegal activities.


You have certain rights under data protection regulations in relation to the personal data we hold and use them. To exercise your rights, please use the contact details provided in the „Contact us regarding personal data” section below.

Your rights include: requesting a copy of the information we hold about your data, in the event of have incorrect information about your data and request that it be corrected or request that we stop using your personal data in a certain way (for example, you can ask us to stop sending e-mails).

The user has the following rights under the provisions on the protection of personal data in relation to personal data, which include:

  • receiving information about how we use your personal data (purpose of this policy);
  • requesting us to delete your data (often called the „right to be forgotten”). We will not always be able to delete your achievements, there are certain circumstances in which we will have to or have the right to do so by law;
  • obtaining a copy of your personal data. A subset of the data (limited to the data you have provided to us) is available in a machine-readable format if required;
  • to object to the way we use your data and ask us to stop using it for certain purposes. There may be circumstances where you ask us to restrict the use of your data and we will be entitled to refuse this request. However, we will always stop using your data for email marketing purposes at your request. Each marketing email sent to you contains detailed information on how to change your communication preferences or unsubscribe from future communications.
  • to withdraw your consent where we use your personal data with your consent (as described above in the section „Why we collect personal data and how we use it”).
  • to ask us to transfer your data to another organization where the data is stored in a machine-readable, commonly used way and can be transferred securely.
  • If we decide to process your request through automated means, you can request that the decision be reviewed by a human and
  • the right to submit a complaint to the President of the Personal Data Protection Office. (https://uodo.gov.pl/), if you believe that any your rights have been violated by us.

To exercise your rights, please use our contact details below.

We may request additional information so that we can verify your identity (and so that your personal information is not disclosed to any person who does not have a right to receive it). This may include:

  • A color copy of your ID card or driving license, birth certificate or utility bill
  • If your report concerns a specific transaction with the Lenart Hotel, proof of this transaction (e.g. receipt or invoice)

We may contact you to obtain further information in connection with your request for assistance in enforcing your rights under the law.

We aim to respond to all reasonable requests within one month. However, sometimes it may take longer than a month if your application is particularly complex or you have submitted a number of applications. In such circumstances, we will notify you of our expected response time.


Hotel Lenart strives to ensure data security. We use a variety of technologies and security procedures to protect your personal information from unauthorized access and use.

The data we collect from you may be transferred to and stored at a destination outside the European Economic Area („EEA”). It may also be processed by employees operating outside the EEA who work for us or one of our suppliers. These employees may be involved in, among other things, fulfilling your order, processing your payment details and providing support services. By submitting your personal data, you consent to this transfer, storage or processing and we will take all necessary steps to ensure that your data is treated securely and in accordance with these principles.

This is done in many different ways, including:

  • The country to which we send data may be approved by the European Commission as sufficiently safe;
  • The recipient is located in the United States and is a certified member of an approved EU-US Privacy Shield program; or
  • The recipient may have signed an agreement committing to the protection of your data.

In all such cases, we ensure that any information we transfer complies with data protection laws.

However, please note that data transmission over the Internet is not completely secure. Your data may be routed through several countries before being delivered. We cannot with guarantee the security of any data transmitted to our websites, however, once we have received your data, we will use appropriate security procedures to prevent unauthorized access.


We keep this Privacy and Cookie Policy under review and will make changes from time to time. We may notify you of such changes by email, text or other appropriate method of communication. The latest version of this policy will always be displayed on this page.


For more information or to report any questions, please exercise your rights or submit a complaint regarding the use of your personal data to our data protection officer at the following address: Ryszard Lenart, ul. Narutowicza 1, 32-020 Wieliczka


This section describes how we use cookies and similar technologies when you visit our websites or use our local Wi-Fi services.


Hotel Lenart operates the following websites:


You can browse Hotel Lenart’s websites without telling us who you are or revealing any personal information about yourself. If cookies are enabled in your browser, websites will collect information about your visit as you navigate through the websites.

This may include: technical information including the Internet Protocol (IP) address used to connect your computer to the Internet, login information (where applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform operational; information about your visit, including the full clickstream of URLs (Uniform Resource Locators) on the website (including date and time); Tickets for events you have viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse the page.

We use this data to inform the development of our service (for example, if we know which browsers most of our users use, we can allocate development resources accordingly). Below you will find more information about cookies.


Cookies are pieces of data that a website can transfer to your browser. Cookies may remain on your computer after you leave the site, but you can manually delete them using most browsers. Most web browsers have pre-set cookies. Some cookies only store data for as long as you are on the website. These are so-called session cookies and are not stored on your computer after you leave the website.

A pixel tag (also known as a beacon or clear GIF) is an invisible 1×1 pixel placed on web pages. When you access these websites, pixel tags generate a general notification of your visit and allow us to set or read our cookies. We use pixel tags in combination with cookies to track activity on our websites, in particular to track visits, times and dates of visits, pages viewed, country and city location, devices used, purchases, sources visited before visiting our websites, demographic data and email address. We use them for reporting and marketing purposes, to retarget ads and for visual modeling. This information is used to make our websites and advertisements more relevant to your interests.

If you do not want to receive cookies, you can adjust your web browser to refuse cookies or to alert you when cookies are in use. You can also use plugins and extensions that block pixel tag functionality. Most elements of the Lenart Hotel’s websites will continue to function if you disable cookies in your web browser settings.

By visiting Hotel Lenart’s websites, if your browser uses standard settings and accepts cookies, you consent to storing cookies from Hotel Lenart’s websites on your computer. If you don’t want this to happen, you can turn it off in your browser settings. In particular, we use the following cookies and similar technologies:

  • We use Google Analytics to collect information about how our users use and navigate our websites. This information is anonymous and cannot be used to identify you. Read Google Analytics Privacy Policy to learn more .
  • You can go to Google preferences to see what Google thinks understands as your age, gender and interests. You can add, edit or delete information on this website or you can opt out of Google’s collection and analysis of your behavior. Google Analytics collects information anonymously, but you can opt out of Google Analytics monitoring across all sites you use by installing Google Analytics blocking browser add-on .
  • When you visit the websites, cookies may be delivered by third-party websites. When you visit a site with content embedded on, for example, Facebook, SoundCloud, Vimeo, Twitter, YouTube, Google Maps or Flickr, you may receive cookies from these sites. Hotel Lenart does not control the distribution of these cookies. Please check third party websites for more information.