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Privacy policy

When making a reservation for hotel services, the Customer is asked to provide his personal data necessary to confirm the reservation and subsequent identification of the Customer. Before the start of the stay, the Customer completes (or is entered into the booking system) a registration form at the Hotel reception, in which he is asked to provide data identifying him as a party to the contract for the provision of hotel services. Completing the form in the following fields: name and surname, address and identity document number is mandatory. The customer is also asked to show a photo ID. Customers who want to receive marketing information from the Lenart Hotel in the form of e-mail messages may provide their e-mail address by filling in the appropriate field in the registration form.

Personal data may also be collected by the Hotel in other situations, when it is necessary to achieve a specific, lawful purpose (filling in accounting documents, making payments, considering complaints, settling disputes, registering in loyalty programs, contact form).

Personal data is processed for the purpose of identifying the Customer as a party to the contract for the provision of hotel services, for the purpose of performing the contract and pursuing possible claims under this contract.

Personal data may also be processed by the Hotel for the purposes of marketing its own services/products. Marketing of own services/products consists in particular in sending unannounced e-mails or text messages to persons whose contact details have been made available to the Hotel during: online booking, subscription to the Newsletter, when purchasing a ticket for an event (e.g. concert, cabaret performance, occasional event), lottery/competition organized by the Hotel or when completing the registration form at the Hotel reception. The customer has the right to object to the use of his personal data for this purpose at any time.

Lenart Hotel does not sell or transfer Customers’ personal data to other entities, unless the obligation to provide data results from legal provisions or it is necessary to pursue claims of the Hotel in the event of violation of its rights/goods by the Customer.
Personal data is stored only for the period necessary to achieve the goals resulting from the above provisions and legal regulations. The personal data administrator is the owner of the Lenart Hotel – PPH Ceramika Zesławice Spółka z o.o. with its registered office in Wieliczka at ul. Narutowicza 1. The processing of personal data will be carried out to the extent necessary to perform the contract. The administrator will not transfer data to other entities. The customer has the right to inspect his personal data and correct them.

Only persons authorized by the Data Administrator and persons operating the website www.hotellenart.pl have access to personal data provided by customers and website users. These persons are obliged to keep the data strictly confidential. Hotel Lenart uses organizational and technical measures to protect the personal data of its customers against their illegal or accidental change, destruction or loss, as well as against access by unauthorized persons or against their unauthorized dissemination.

Hotel Lenart reserves the right to make changes to the Privacy Policy. For this reason, we encourage you to check its content regularly, in particular before making a reservation at the Lenart Hotel.

Privacy Policy


PPH Ceramika Zesławice sp. z o.o. is the operator of the Hotel Lenart**** and the „Restaurant under the chimney”, hereinafter referred to as Hotel Lenart, and the privacy and cookie policy contains detailed information on when and why we collect personal data, how we store it and how we use it.

Hotel Lenart**** and the „Restauracja pod komiem” is a trade name owned by PPH Ceramika Zesławice sp. z o.o. st. Narutowicza 1; 32-020 Wieliczka. This policy covers the use of personal data of our guests and participants of events organized by Hotel Lenart.


We collect information when you interact with us, including (but not limited to) visiting our websites, signing up for emails, purchasing tickets (whether online or over the phone).

We also use some publicly available information so that we can reach potential customers, we collect and use certain information when you visit our websites or use the free Wi-Fi on our premises.
Detailed information

We collect personal data in several ways described below:

  • When you contact us to book tickets by phone or email
  • When you book your new tickets online or in person
  • When you enter a contest we host
  • After logging into